Distribution Form

Frequently Asked Questions

A class action was filed in the Supreme Court of Nova Scotia on October 1, 2020, against Dell USA L.P. and Dell Canada Inc. arising from the theft of customer information from a service provider used by the Defendants and the use of that information by third parties to carry out targeted tech support scam calls, as referenced in letters sent by the Defendants to affected individuals on April 2, 2018 and January 25, 2019 (the “Dell Notices”). The class action alleged negligence, intrusion upon seclusion, and vicarious intrusion upon seclusion in relation to the data thefts, and sought compensation for the alleged privacy breaches.

The Defendants have agreed to pay up to $2,100,000 to compensate eligible Class Members and pay the administration costs and legal fees.

You are an eligible Class Member if Dell sent you a notice on April 2, 2018 and or January 25, 2019 about the data thefts, or if you received a Notice from Verita Global on November 13, 2024.

If you did not receive an email Notice from Dell on April 2, 2018, or January 25, 2019 then you are not eligible.

We recommend checking your email for these notifications.

If you are an Eligible Class Member, you may qualify for two types of compensation:

  1. Base Payments: All Class Members will be eligible for a payment of $85 upon return of a Distribution Form in accordance with the Distribution Protocol.
  2. Economic Loss Claim Payments: Up to $3,000 will be paid to Class Members who can establish that, as a result of the data thefts, they incurred a fraudulent credit card or other banking charge, or costs to remediate computers or technological equipment, and who return a Distribution Form and provide the necessary supporting documentation by the applicable deadline. A Class Member can receive no more than $3,000 under this category. Amounts for approved economic losses may be reduced based on the number of approved claims and other costs of administration.

Further terms and conditions of eligibility for compensation are outlined in the Settlement Agreement.

Base Payment

To claim a Base Payment, Eligible Class Members must submit a completed Distribution Form.

The Distribution Form must be submitted online or postmarked by no later than July 14, 2025, to receive compensation from the Settlement.

Economic Loss Claim Payment

To claim an Economic Loss Claim Payment, Class Members must submit:

  1.  Supporting documentation to prove the amount of the Eligible Economic Loss Claim; and
  2. A completed Statutory Declaration, sworn before a Commissioner of Oaths, Notary Public, or other authorized official.

Supporting Documentation

Your supporting documentation must relate to costs incurred from June 2017 to February 28, 2019, and include:

If claiming fraudulent credit card charges or other banking charges or financial loss:

  1. copies of credit card/banking statements showing a fraudulent charge or payment from the period June 2017 to February 28, 2019; and
  2. a completed Statutory Declaration.

If claiming costs to remediate or replace computers or technological equipment:

  1. copies of receipts or invoices showing repairs and/or replacements or purchases of equipment completed between June 2017 and February 28, 2019; and
  2. a completed Statutory Declaration.

You may also provide other supporting documentation that you feel supports your claim, up to an additional 5 pages.

Important Information About the Statutory Declaration

If you are submitting an Eligible Economic Loss Claim, you must complete a Statutory Declaration as part of your claim.

This means:

  • Before submitting your claim online, you will need to print the Statutory Declaration form provided HERE.
  • You must have it sworn in front of a Commissioner of Oaths, Notary Public, or other authorized official. This is a legal requirement to confirm the accuracy of your claim.
  • Once signed and sworn, you will need to upload the completed document online on or before July 14, 2025, or send the completed document to Verita Global via mail that is postmarked by no later than July 14, 2025, to finalize your submission.

Alternatively, if you have access to electronic commissioning, you may have the Statutory Declaration sworn digitally and submit it electronically without printing.

The Distribution Form, Supporting Documents and completed Statutory Declaration must be submitted online or postmarked by no later than July 14, 2025, to make an Eligible Economic Loss Claim.

If you do not submit supporting documents and a completed Statutory Declaration your claim will be rejected.

If you were sent one or both of the Dell Notices on April 2, 2018 and January 25, 2019, but your email address has changed since that time, and you believe you are an eligible Class Member, you must contact Verita Global immediately to ensure that your new email address is on file. They will verify if you are a Class Member and will include your updated contact information in further notices. If you do not contact Verita Global with your updated email address, you will likely not receive any compensation.

If you would like to update your contact information, please contact Verita Global:

Dell Settlement Administrator
c/o Verita Global
P.O. Box 3355
London, ON N6A 4K3
Phone: 1-833-419-4499
Email: [email protected]

Class Counsel’s legal fees, disbursements and applicable taxes were approved by the Court. The Court has approved payment of Class Counsel legal fees and disbursements and applicable taxes in the amount of $550,685.55. You will not be charged legal fees to collect your compensation.

The law firm of Wagners represents the Class Members:

Wagners
1869 Upper Water Street
Suite PH 301, Pontac House
Historic Properties
Halifax NS B3J 1S9
Telephone: 1-800-465-8794/902-425-7330
Email: [email protected]

To opt-out of the class action so that your claim is not released and you preserve any legal claim you may have relating to the data thefts, you will have an opportunity to opt-out by sending an Opt-Out Form to Verita Global, on or before the Opt-Out Deadline of June 16, 2025. Class Members who Opt-Out will not be able to participate in the settlement or receive any settlement funds. The Opt-Out Form is available here.